FAQ for Online Shop items
(these don't apply to the custom furniture/kitchen orders)
How long until my item is dispatched?
Please allow 1 week for items in stock, and up to 3 weeks for pre-orders until dispatch.
Do you ship internationally?
Yes, we do. If your country isn't on the shipping list at checkout please email us for a quote on shipping. firstname.lastname@example.org
How long is shipping?
The shipping companies don't guarantee their times and it can take longer, but their usual time frame target is:
NZ Up to 3 working days
AU 3-6 working days
US 6-10 working days
UK 6-10 working days
EU 6-10 working days
JAP 6-10 working days
HONG 6-10 working days
SING 6-10 working days
If your country isn't on this list and you wish to purchase from us please email email@example.com.
Do you accept returns?
No sorry, please choose carefully as we do not do refunds for change of minds.
What do I do if I have an issue with my product?
Please email us at firstname.lastname@example.org with your concerns, and we will endeavour to remedy the issue. We want you to be happy with your product, so please don't hesitate to contact us!