FAQ for Online Shop items
(these don't apply to the custom furniture/kitchen orders)
How long until my item is dispatched?
Please allow 1 week for items in stock, and up to 3 weeks for pre-orders until dispatch.
Do you ship internationally?
Yes, we do. If your country isn't on the shipping list at checkout please email us for a quote on shipping. firstname.lastname@example.org
How long is shipping?
The shipping companies don't guarantee their times and it can take longer, but their usual time frame target is:
NZ Up to 3 working days
AU 3-6 working days
US 6-10 working days
UK 6-10 working days
EU 6-10 working days
JAP 6-10 working days
HONG 6-10 working days
SING 6-10 working days
If your country isn't on this list and you wish to purchase from us please email email@example.com.
Do you accept returns?
No sorry, please choose carefully as we do not do refunds for change of minds.
What do I do if I have an issue with my product?
Please email us at firstname.lastname@example.org with your concerns, and we will endeavour to remedy the issue. We want you to be happy with your product, so please don't hesitate to contact us!
Where are your products made?